What we hold, and what we do not

Children

We ask for nothing about any child. There is no pupil record, no roll, no upload from your management information system, and no field in the product that asks for a child’s name or anything about a child. A member of your staff sending a parent a link may add that parent’s first name and a short line of their own, both optional; both appear on the page being sent, which has a public web address, and the field says so. Staff are told plainly to write nothing about the child, and we would ask you to say the same when you brief them.

Parents

Where a parent reaches the library through a school partnership, they do not create an account with us and we hold no record of them. A parent who chooses to subscribe individually gives us an email address and their payment is handled by a regulated payments provider; we never see or store bank or card details.

Staff

A member of school staff using the teachers’ shelf gives us a school email address and, optionally, their own name and the school’s name. We keep a record of the links they have made so they can send the same one again. Sign-in is by emailed link rather than a password.

Analytics

Our site analytics are cookieless and do not set tracking identifiers. We see aggregate page views and country-level location. We do not build profiles of readers, we do not sell or share data with advertisers, and there is no advertising anywhere in the library.

Safeguarding

The library is not a reporting route and is not a place to record a concern. It carries no messaging, no comments and no way for a parent or a child to contact a therapist through it. Every page that touches a clinical edge carries the same crisis signposting, in the same order, from a single canonical source, so a parent who arrives at the wrong page at the wrong moment still finds the right number.

Where a page names an organisation, it names what that organisation does and when it is the right call, because a list of helplines with no guide to choosing between them is not signposting.

Clinical governance

Everything is written by therapists registered with the British Association for Counselling and Psychotherapy (BACP) and the National Counselling and Psychotherapy Society (NCPS), and is editorially reviewed before publication. The library is not therapy and does not hold itself out as therapy. It says so on every page.

The policies in full

Our privacy notice and terms are published, and we are glad to answer anything a data protection lead wants to put to us in writing.