Individual parent subscriptions at theparentbook.com/parents

Terms of Subscription.

Effective 31 May 2026 · v2.0 · Jurisdiction: England and Wales

Statutory references appear in italics throughout, in the form (per CCRs 2013 reg 37(2)), so a future solicitor or auditor can trace each clause back to its basis.

1. Who you are contracting with

The Parent Book is published by Kensington Square Therapy Ltd, a private limited company registered in England and Wales (referred to in these Terms as "we", "us" and "our"). KST is the brand abbreviation used informally on the site and in correspondence; the legal contracting party is always Kensington Square Therapy Ltd.

In these Terms, "you" and "your" mean the individual who has taken out a subscription. You must be aged 18 or over and a UK consumer to subscribe.

2. Pre-contract information block

This section sets out the pre-contract information required for distance contracts (per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, regs 13 and 14, and Schedule 2). The most material points are pulled out here so you can see them before you commit.

We are required to make this information available in a durable form before you are bound. By proceeding to checkout you confirm you have had the opportunity to read it.

3. What your subscription gives you

For as long as your subscription is active you have:

• Access to our six half-termly digital editions, each released in the days before a UK half-term holiday.
• Access to our back catalogue of previously published editions and articles.
• Access to the Parent Book signposting library: contact details and links for the NHS, Place2Be, YoungMinds, MIND, NSPCC, Samaritans, Childline and other organisations supporting parents and children. We keep this library up to date but the third-party organisations themselves are independent of us.

The service is provided as editorial content. It is not therapy, it is not counselling delivered to you as a client, and it is not medical advice. Section 12 deals with this in full.

4. Price, payment and your direct debit

The subscription is £99 per year. The first payment is taken when you set up your subscription. Each subsequent annual payment is taken on the anniversary of that first payment.

Payments are taken by direct debit through GoCardless Ltd (FCA authorised, FRN 597190), our payment processor. When you subscribe, you set up a GoCardless mandate. Your bank details are held by GoCardless under the rules of the UK Direct Debit Scheme and you have the protections of the Direct Debit Guarantee, which you can read at directdebit.co.uk. We never see your bank details ourselves. We hold only the GoCardless customer ID, mandate ID and subscription ID that link your account to your subscription.

If we ever change the subscription price, we will tell you by email at least 30 days before your next renewal. You may cancel before that renewal takes effect at no further cost. We will not change the price during a paid 12-month period.

5. Your 14-day right to cancel at the start

You have a statutory right to cancel within 14 days of the date your subscription begins (per CCRs 2013 reg 29 and reg 30). The 14 days run from the day after the day on which the contract was concluded.

Because The Parent Book is digital content delivered immediately, the position depends on whether you have started to read.

(a) If you have not accessed any subscriber content during the 14 days. You have a full statutory right to cancel for any reason and receive a full refund of £99. Email hello@theparentbook.com with the subject "Cooling-off cancellation" within the 14-day window, or use the model cancellation form in Annex 1 below.

(b) If you have accessed subscriber content during the 14 days. Your right to cancel for the digital-content portion of your subscription is lost, but only if you have given express consent to immediate access and acknowledged that doing so waives your 14-day cancellation right (per CCRs 2013 reg 37(1)(a) and reg 37(2)). We capture that consent at checkout via a single, separate, opt-in checkbox in the following form:

"I would like immediate access to The Parent Book content. I understand that, by ticking this box and starting to read, I waive my statutory 14-day right to cancel in respect of the digital content I access during that period."

If you do not tick that box, your access is held back until the 14 days have expired, and your full cancellation right is preserved. If you tick the box and then choose not to read anything during the 14 days, your cancellation right is preserved in practice because reg 37(1)(a) only operates once performance has begun with your express consent and the digital content has actually been supplied to you in the sense of being accessed.

The waiver in (b) does not affect:

• Your right to cancel for our breach of these Terms or of statutory standards under the Consumer Rights Act 2015, Part 1, Chapter 3 (digital content).
• Your right to a remedy if the digital content is not of satisfactory quality, not fit for purpose, or not as described (CRA 2015 ss 34, 35 and 36).
• Your rights under section 6 (renewal cooling-off), section 8 (school becomes a partner) or section 9 (material change to the service).

We will confirm receipt of any cooling-off cancellation within five working days and process any refund within 14 working days of agreeing the refund, back to the bank account from which your direct debit was taken (per CCRs 2013 reg 34).

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6. Auto-renewal, renewal reminders and your renewal cooling-off right

Your subscription renews automatically each year on the anniversary of your first payment, unless you have cancelled.

Renewal reminders. We send you two reminder emails before each renewal (consistent with the reminder-notice obligations in the Digital Markets, Competition and Consumers Act 2024, Part 4 Chapter 2, and current CMA guidance on subscription contracts):

• A first reminder at least 30 days before the renewal payment date, stating the renewal date, the amount and how to cancel.
• A second reminder between 5 and 7 days before the renewal payment date.

Each reminder includes a direct link to the one-click cancellation page in your account.

14-day post-renewal cancellation right. In addition to your initial cooling-off right in section 5, you may cancel within 14 days of each automatic renewal (consistent with the renewal-cancellation protections under the DMCC Act 2024 framework, and applied conservatively pending full commencement). If you exercise this right, we will refund the renewal payment on a pro-rata basis: you keep what you have already used, and we refund the unused portion calculated by whole days remaining in the renewed annual term. The same digital-content waiver mechanics in section 5 do not extinguish this right; the renewal cooling-off is independent of whether you have read content during the new term, save that, as a matter of fairness, we will deduct the value of content accessed during the 14-day window calculated on a daily-pro-rata basis against the £99 annual fee.

One-click cancellation. You can cancel at any time, including outside the cooling-off windows, from your account page at theparentbook.com/parents/me. The cancel button takes a single click followed by one confirmation step, and is no harder than the steps required to subscribe (consistent with the easy-exit principle in the DMCC Act 2024). We will never require you to call, post a letter, or use a separate process to cancel.

Effect of cancellation outside a cooling-off window. Cancellation stops the next renewal payment. Your access continues until the end of the period you have already paid for. We do not refund the remainder of the current annual term except in the cases set out in sections 8 and 9.

7. Your account

When you subscribe we create an account against the email address you give us.

• One account per subscriber, for household use. A subscription is for personal use by you and the other adults in your household. Please do not share your sign-in link, your magic-link emails, or your content with people outside your household. Section 11 sets out the licence in full.
• Magic-link sign-in. No passwords. You sign in by requesting a one-time link, which we email to your subscriber address. Clicking that link signs you in on that device. Each link is valid for 15 minutes and is single-use.
• Sessions remain valid for 90 days on each device after a successful magic-link sign-in. You can sign out at any time from your account page.
• Keep your email up to date. If your email address changes, please update it from your account page or email hello@theparentbook.com. We are not liable for missed renewal reminders or service notices that go to a stale address you did not update.

Communications from us, and your marketing opt-in. We send you two kinds of email.

The first kind is service email, which we send because we have to in order to perform the subscription. Magic-link sign-in emails, renewal reminders, payment-failure notices, account-state changes, material changes to these Terms, and the things in section 9 and section 15. These are sent on the contract lawful basis (Article 6(1)(b) UK GDPR) and you cannot unsubscribe from them while your subscription is active. PECR consent rules for marketing email do not apply, because these are not marketing.

The second kind is marketing email: occasional updates from The Parent Book about new editions, seasonal companions, signposting resources and similar editorial news. We send these only if you have given separate, specific consent by ticking the marketing opt-in box at signup, or by toggling marketing on later from your account page at theparentbook.com/parents/me. The lawful basis is your consent (Article 6(1)(a) UK GDPR, and the soft opt-in conditions in PECR 2003 reg 22 are not relied upon). The signup checkbox reads:

"Send me occasional updates from The Parent Book about new editions, seasonal companions and resources."

The box is unticked by default. Ticking it is optional and does not affect your subscription. Not ticking it does not affect your subscription either; you will still get the service emails described above. You can withdraw marketing consent at any time, with no effect on your subscription, by clicking the one-click unsubscribe link in any marketing email, or by toggling marketing off on your account page. We treat withdrawal as effective immediately.

8. If your child's school becomes a Parent Book partner

If, during your subscription, your child's school joins The Parent Book as a partner and you become eligible to read through the school edition, we do not want you paying twice.

Email hello@theparentbook.com with your subscriber email and the school's name. We will end your individual subscription on the date the school edition becomes available to you and refund the unused portion of your annual fee on a pro-rata basis, calculated by whole months remaining in the current annual term.

9. If we materially change the service

We may need to change what the subscription includes from time to time. We split changes into minor and material.

Minor changes (and what they mean for you). Editorial direction within the existing offering, typographical or design changes, individual back-catalogue items added or removed for editorial reasons, signposting library updates, fixes and improvements. We make minor changes routinely and they do not give a refund right.

Material changes (and what they mean for you). A change is material if it does at least one of the following:

• Reduces the number of editions published per annual term to fewer than six.
• Materially changes the editorial scope (for example, narrowing or substituting the parent audience focus).
• Removes the back catalogue or restricts your access to it.
• Removes the signposting library.
• Increases the price during a paid 12-month term (we do not do this, but the trigger is here for completeness).

For any material change, we will email you at least 30 days before the change takes effect. You may, within 30 days of that email, cancel your subscription and receive a refund of the unused portion of your current annual term on a pro-rata basis, calculated by whole months remaining.

10. If a payment fails

If a renewal payment is declined by your bank, we follow this sequence.

1. Day 0: We email you on the day the payment fails to let you know.
2. Days 0 to 14: We retry the payment up to three times in line with normal GoCardless retry behaviour. Your access continues as usual during this period.
3. Day 14: If the payment is still unsuccessful, we suspend your access while we get in touch to resolve the issue.
4. Day 28: If we have not heard from you, we cancel your subscription. You can resubscribe at any time.

We do not charge late-payment fees, dishonoured-payment fees, or administrative recovery costs.

11. What you can and cannot do with the content

The articles, editions, illustrations, audio, video and signposting library on The Parent Book are protected by copyright, design right, database right and related rights. Kensington Square Therapy Ltd owns or licenses all of it.

Your subscription gives you a personal, non-transferable, non-exclusive, non-sublicensable licence to read, listen to, watch and refer to that content for your own use and for the adults in your household, for as long as your subscription is active. The licence ends when your subscription ends.

You may not:

• Share your sign-in link, magic-link email or account access with people outside your household.
• Republish, post, broadcast, sell, sublicense or otherwise commercially exploit any of the content, in whole or in part.
• Use any automated tool (including scrapers, crawlers, or machine-learning training pipelines) to copy, index, train on or otherwise reuse the content.
• Remove any copyright notice, attribution or rights-management information.
• Circumvent any technical access controls.

You may, of course, talk about what you have read, quote short passages with credit in the way that copyright law calls fair dealing for criticism, review or quotation (per the Copyright, Designs and Patents Act 1988, s 30 and s 30A), and forward an article to a friend you think it would help by linking to it. For anything else, please email hello@theparentbook.com and ask.

12. What The Parent Book is, and is not

This section is important. Please read it.

The Parent Book is written by a qualified counsellor (MBACP, NCPS, MA Humanistic) and is intended to inform, support and signpost UK parents. It is editorial content provided to a reader under a publishing subscription. It is not:

• A diagnosis or assessment of you, your child, or anyone in your family.
• Therapy or counselling. There is no therapist-to-client relationship between you and the counsellor-author by virtue of your subscription. The relationship under this contract is publisher to reader, nothing more.
• Medical, mental-health, psychological, educational or legal advice.
• A substitute for advice from your GP, paediatrician, mental-health professional, special educational needs team or your child's school.
• Crisis support. The signposting library lists organisations that can provide crisis support, but the library itself is a directory of resources, not a crisis service.

If you are worried about your child's wellbeing right now, please contact your GP, call NHS 111, or in an emergency call 999. If you are worried about your own wellbeing, the Samaritans are available on 116 123, free, day or night.

By subscribing you confirm that you understand the above and accept that nothing in the content is given or received in a clinical capacity.

13. Our liability to you

This section sets out the limits of our liability. Please read it.

Things we never limit or exclude. Nothing in these Terms limits or excludes:

• Our liability for death or personal injury caused by our negligence.
• Our liability for fraud or fraudulent misrepresentation.
• Any liability that cannot be limited or excluded by law.
• Your statutory rights as a consumer, including those under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Cap on our total liability. Subject to the carve-outs above, our total aggregate liability to you under or in connection with your subscription, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the greater of: (a) £99, and (b) the total amount you have paid us in the 12 months immediately before the event that gave rise to the claim.

Types of loss we exclude. Subject to the carve-outs above, we are not liable for:

• Indirect, consequential or special losses.
• Loss of profit, loss of business, loss of revenue, loss of anticipated savings, loss of goodwill, loss of opportunity or loss of reputation.
• Loss or corruption of data, except where caused by our breach of UK data protection law.
• Any loss that was not reasonably foreseeable to both of us at the time the subscription was entered into (applying the Hadley v Baxendale standard, as preserved in CRA 2015 s 50).
• Any loss that arises because you used the content as medical, mental-health, psychological, educational, legal or other professional advice, contrary to section 12.

Third-party processors. We rely on third parties (GoCardless for payment, Cloudflare for hosting and storage, Resend for transactional email). We have selected reputable providers and contract with them on appropriate terms. We are not liable for losses that arise because one of those providers experiences an outage, performance issue, or security incident that is outside our reasonable control, save where we have failed to take reasonable steps to mitigate the impact on you.

Force majeure. We are not liable for any failure or delay in performing our obligations under these Terms to the extent the failure or delay is caused by an event outside our reasonable control. Such events include acts of God, severe weather, fire, flood, epidemic or pandemic, war, civil disturbance, terrorism, industrial action, failure or unavailability of public utilities, regulatory or governmental action including changes in law, internet outages, and outages or security incidents affecting our third-party processors. We will tell you as soon as practicable, take reasonable steps to resume performance, and if the event lasts more than 30 days you may cancel and receive a pro-rata refund of the unused portion of your annual term.

14. Termination

You can end your subscription at any time. Cancel from theparentbook.com/parents/me, or email hello@theparentbook.com. Cancellation outside a cooling-off window stops the next renewal payment; access continues to the end of the current paid term.

We can end your subscription in the following circumstances:

• You materially breach these Terms (for example by sharing your access, redistributing content, or scraping the site) and either the breach cannot be fixed, or you do not fix it within 14 days of us giving you written notice asking you to.
• Your payment has failed and remained unresolved for 28 days (section 10).
• We give the whole subscriber base at least 60 days' notice that we are closing the individual subscriber tier. In that case we refund the unused portion of your annual fee on a pro-rata basis.
• We are required to terminate by a court order, regulator, or change in law.

If we end your subscription for material breach by you, we may withhold any refund to the extent the breach has caused us loss. In every other termination case, we refund pro-rata.

Survival. Sections 11 (licence and restrictions, to the extent of accrued obligations), 12 (what the service is, for clarification only), 13 (liability), 16 (complaints, ADR, governing law), and any clause that by its nature is intended to survive, survive termination.

15. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes in the law, in our processors, in how the service works, or to fix typos or clarify wording.

Minor changes (typographical, clarification, updated contact details, processor name changes that do not affect data protection posture). We publish the new version, update the "Effective from" date, and proceed.

Material changes (anything that affects your rights, the price, the renewal mechanics, the licence, the content you are entitled to, or the data protection posture). We email you at least 30 days before the new Terms take effect. Within those 30 days you may cancel and receive a pro-rata refund of the unused portion of your current annual term. If you do not cancel before the new Terms take effect, you are taken to have accepted them. We will not apply material changes retrospectively.

16. Complaints, ADR, governing law and other legal points

Complaints. If something has gone wrong, please tell us. Email hello@theparentbook.com with the heading "Complaint" and as much detail as you can. We will:

• Acknowledge your complaint within 5 working days.
• Provide a substantive response within 20 working days. If we genuinely need longer (for example, because the matter is complex or involves a third-party processor), we will tell you so within those 20 working days and give a new target date.

Alternative dispute resolution (ADR). If we cannot resolve a complaint between us, you have several options that do not involve going to court:

• Citizens Advice (citizensadvice.org.uk, helpline 0808 223 1133): free, impartial consumer advice.
• The ODR platform is no longer operational following Brexit, so we do not offer EU online dispute resolution.
• For data-protection complaints, the Information Commissioner's Office (ico.org.uk, 0303 123 1113).

We are not a member of an industry-specific ADR scheme. We are open to good-faith mediation through a recognised UK mediation provider if you would prefer that route to court proceedings.

Governing law and jurisdiction. These Terms are governed by the laws of England and Wales. Any dispute will be dealt with by the courts of England and Wales. If you are a UK consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts under your local consumer law (per the Consumer Rights Act 2015 jurisdiction provisions and standard private international law).

Other points.

• No assignment by you. You may not transfer your subscription to anyone else.
• Assignment by us. We may transfer our rights and obligations under these Terms to another company in connection with a reorganisation, merger or sale of the business, provided your rights are not reduced. We will tell you in advance where reasonably practicable.
• Third party rights. No one other than you and us has any right to enforce any term of this agreement (contrary to the default position under the Contracts (Rights of Third Parties) Act 1999).
• Severance. If any clause is held to be unenforceable, the rest of the Terms continue to apply.
• Waiver. A failure or delay by us in enforcing any of these Terms is not a waiver of our rights.
• Entire agreement. These Terms, together with the Privacy Policy and the Refund Policy, form the whole agreement between you and us in respect of your subscription. They replace any earlier statements, save that nothing in this section limits liability for fraud or fraudulent misrepresentation.
• Notices. Any notice we send you is treated as received the working day after it was sent to your subscriber email. Any notice you send us should go to hello@theparentbook.com and is treated as received the working day after it was sent.

17. Contact

For anything to do with your subscription, your account, refunds, or these Terms:

hello@theparentbook.com

Or write to us at our trading address: The Parent Book, Kensington Square Therapy Ltd, 23 Kensington Square, London W8 5HN.

Kensington Square Therapy Ltd is registered in England and Wales, Company No. 16707111, registered office Flat 408, 2 Macfarlane Place, London W12 7RS. ICO Registration ZC022097.

Document version 2.0 · Effective from 31 May 2026 · Owner: Sam McManus, Sole Director, Kensington Square Therapy Ltd