Individual parent subscriptions at theparentbook.com/parents
Refund Policy.
Effective 31 May 2026 · v2.0
This Refund Policy sits underneath the Terms of Subscription. Where this policy and the Terms cover the same point, the Terms govern. Statutory references appear in italics.
1. The short version
A Parent Book subscription is £99 per year. We want you to feel good about that. Here is how refunds work, in plain English. The detail follows below.
- Within 14 days of subscribing, and you have not started reading: full refund of £99.
- Within 14 days of subscribing, but you have started reading: your refund right is reduced or removed because you gave express consent at checkout to immediate access, which waives the statutory cooling-off right for digital content (per CCRs 2013 reg 37). Your other consumer rights are unaffected.
- Within 14 days of each automatic renewal: pro-rata refund of the renewed annual term, less the value of any content you have accessed during those 14 days, calculated on a daily basis against the £99 annual fee.
- Your child's school becomes a Parent Book partner: pro-rata refund of the whole unused months of your current annual term.
- We materially change the service in a way that disadvantages you: pro-rata refund of the whole unused months of your current annual term, provided you cancel within 30 days of our notice of the change.
- We close the individual subscriber tier: pro-rata refund of the unused portion of your current annual term, on at least 60 days' notice.
- In other cases after 14 days: no refund as a matter of course, though we read every email at hello@theparentbook.com and will reply.
Your statutory rights as a consumer are not affected.
2. The 14-day cooling-off period at the start
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a right to cancel within 14 days of the day after the date your subscription begins (reg 29 and reg 30).
Because The Parent Book is digital content delivered immediately, the position depends on whether you have started to read.
(a) You have not accessed any subscriber content. Full refund of £99, for any reason or no reason. Email hello@theparentbook.com within the 14-day window with the subject "Cooling-off cancellation" and the subscriber email on the account. You may, if you prefer, use the model cancellation form in Annex 1 of the Terms.
(b) You have accessed subscriber content. Your statutory cancellation right for the digital-content portion of your subscription is lost, but only because at checkout you gave express consent to immediate access and acknowledged that doing so waives your 14-day cancellation right (reg 37(1)(a) and reg 37(2)). This waiver is captured by a separate opt-in checkbox at checkout and is not buried in these Terms. If you did not tick that box, your access is held back until the 14 days have expired and your full cancellation right is preserved.
The waiver in (b) does not affect:
- Your right to a remedy if the digital content is not of satisfactory quality, not fit for purpose, or not as described (Consumer Rights Act 2015, ss 34, 35 and 36).
- Your right to cancel under section 3, 4, 5 or 6 of this policy below.
- Any other statutory right you have as a consumer.
We acknowledge cooling-off requests within 5 working days and process the refund within 14 working days of agreeing it (per CCRs 2013 reg 34).
3. The 14-day post-renewal cancellation right
In addition to the cooling-off right at the start, you have a 14-day cancellation right after each automatic renewal. We have included this voluntarily in line with the renewal-cancellation framework of the Digital Markets, Competition and Consumers Act 2024, applied conservatively.
If you cancel within 14 days of a renewal payment, we refund the renewal payment on a pro-rata basis: you keep what you have already accessed during the 14-day window, and we refund the rest. We calculate the deduction on a daily basis against the £99 annual fee (so if you cancel 7 days into the renewal, we deduct 7 days at £99 / 365 and refund the balance).
We send a renewal reminder at least 30 days before each renewal payment, and a second reminder between 5 and 7 days before. Both reminders link directly to the one-click cancellation page at theparentbook.com/parents/me, so you can cancel before the renewal goes through if you prefer.
4. Your child's school becomes a Parent Book partner
If, during your subscription, your child's school joins The Parent Book as a partner and you become eligible to read through the school edition, we will not have you paying twice.
Email hello@theparentbook.com with your subscriber email and the school's name. We end your individual subscription on the date the school edition becomes available to you and refund the whole unused months of your current annual term.
5. We materially change the service
A change is material if it does at least one of the following (this list also appears in the Terms, section 9):
- Reduces the number of editions published per annual term below six.
- Materially changes the editorial scope.
- Removes the back catalogue or restricts your access to it.
- Removes the signposting library.
- Increases the price during a paid 12-month term.
For any material change, we will email you at least 30 days before it takes effect. Within those 30 days you may cancel and receive a pro-rata refund of the whole unused months of your current annual term.
Editorial direction within the existing offering, individual back-catalogue items added or removed, design changes, fixes and improvements are minor changes and do not give a refund right.
6. We close the individual subscriber tier
If we decide to close the individual subscriber tier entirely, we will give all subscribers at least 60 days' notice by email and refund the unused portion of your current annual term on a pro-rata basis.
7. How to request a refund
Email hello@theparentbook.com with:
- The email address on your subscription.
- A short note on why you are asking. (One sentence is fine.)
We will:
- Acknowledge your email within 5 working days.
- If we agree the refund, process it within 14 working days of agreeing, back to the bank account from which your direct debit was taken (per CCRs 2013 reg 34).
If we cannot agree, we will explain why in plain English and point you to whatever next steps make sense, including Citizens Advice if relevant.
8. Complaints if you are unhappy with our decision
If you believe we have refused a refund unfairly, please raise it through our complaints procedure: email hello@theparentbook.com with the heading "Complaint". We acknowledge complaints within 5 working days and respond substantively within 20 working days (see Terms section 16 for full detail).
If you remain unhappy, you may take advice from Citizens Advice (citizensadvice.org.uk, 0808 223 1133), or bring proceedings in the courts of England and Wales (or your local courts if you live in Scotland or Northern Ireland).
9. Your statutory rights
Nothing in this Refund Policy affects your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other consumer-protection law that applies to you. Where there is a conflict between this policy and your statutory rights, your statutory rights prevail.
10. Contact
Or write to us at our trading address: The Parent Book, Kensington Square Therapy Ltd, 23 Kensington Square, London W8 5HN.
Kensington Square Therapy Ltd is registered in England and Wales, Company No. 16707111, registered office Flat 408, 2 Macfarlane Place, London W12 7RS. ICO Registration ZC022097.
Document version 2.0 · Effective from 31 May 2026 · Owner: Sam McManus, Sole Director, Kensington Square Therapy Ltd